Abstract:
The study analysed Information Communication Technology (ICT) utilization on the
operations of FRSC in South-West, Nigeria. It adopted survey research design. The
study samples were staff members of FRSC in the Ondo, Oyo and Osun States. Multistage
sampling technique was employed in selecting the respondents for this study.
Data collection in this study was achieved using a questionnaire that was subjected to
review before its adoption. The data collected was analyzed using descriptive and
inferential statistics of statistical package for social science (SPSS version 23).
Regression analysis was used to test the hypothesis. The findings in this study revealed
that the level of awareness of ICT among the FRSC is very high based on the mean
value (3.37) of the overall ICT awareness. It also revealed that ICT facilities and
applications are quite often used in the FRSC based on the mean value (3.21) of the
overall application of ICT facilities. Furthermore, the findings of the study revealed
that failure of the staff to adapt to technology change is the major factor hindering the
utilization of ICT in the FRSC as indicated by the mean value (3.21). The findings of
the study showed that there is a positive effect of ICT utilization on FRSC operations.
The findings also revealed that ICT utilization has been able to successfully contribute
to approximately 18% success of FRSC operations. Based on these findings, it is
recommended in the study that more awareness should be created on the importance of
ICT by enlightening the FRSC staff on the utilization of ICT in their operations. This
study also recommends that alternative power supply be made available for better
utilization of ICT and more quality facilities such as better internet connection,
upgrade of the existing ICT facilities for better performance, friendly ICT applications
for easy use.
