ANALYSIS OF INFORMATION COMMUNICATION TECHNOLOGY UTILIZATION ON FEDERAL ROAD SAFETY CORPS’ OPERATIONS IN SOUTH-WEST, NIGERIA

Abstract

The study analysed Information Communication Technology (ICT) utilization on the operations of FRSC in South-West, Nigeria. It adopted survey research design. The study samples were staff members of FRSC in the Ondo, Oyo and Osun States. Multistage sampling technique was employed in selecting the respondents for this study. Data collection in this study was achieved using a questionnaire that was subjected to review before its adoption. The data collected was analyzed using descriptive and inferential statistics of statistical package for social science (SPSS version 23). Regression analysis was used to test the hypothesis. The findings in this study revealed that the level of awareness of ICT among the FRSC is very high based on the mean value (3.37) of the overall ICT awareness. It also revealed that ICT facilities and applications are quite often used in the FRSC based on the mean value (3.21) of the overall application of ICT facilities. Furthermore, the findings of the study revealed that failure of the staff to adapt to technology change is the major factor hindering the utilization of ICT in the FRSC as indicated by the mean value (3.21). The findings of the study showed that there is a positive effect of ICT utilization on FRSC operations. The findings also revealed that ICT utilization has been able to successfully contribute to approximately 18% success of FRSC operations. Based on these findings, it is recommended in the study that more awareness should be created on the importance of ICT by enlightening the FRSC staff on the utilization of ICT in their operations. This study also recommends that alternative power supply be made available for better utilization of ICT and more quality facilities such as better internet connection, upgrade of the existing ICT facilities for better performance, friendly ICT applications for easy use.