Abstract:
Internet service centers are increasing geometrically in the last one-decade. This is as a
result of advancement in Information and Communications Technology and the benefits
derivable from Internet services. Investors are currently diverting their attention to Internet
services. The cost of providing Internet services is high. In a developing country such as
Nigeria, Internet connectivity projects suffer a setback because of inadequate
telecommunication infrastructures.
In this research, three stakeholders were identified in the Internet service project, namely
Management staff, Operation staff and the Internet users. Performance indices of Internet
service centre were formulated. The survey of the performance indices were carried out by administering questionnaire in some internet service centres in Osun, Ondo, Oyo, Edo and Delta States of Nigeria. The factor analysis by principal of the performance indices were carried out using Statistical Packages for Social Scientists (SPSS). The objectives were to factorize the performance indices and estimate the contribution of each factor to the performance of Internet Service delivery. The contributions of the extracted factors were found to be less than 100%. The finding showed that the remaining percentage was
attributed to the contributions of extraneous factors which loaded on indices that were not
considered in the empirical study. The research provides a framework for auditing Internet
Services in Nigeria.
